Legal
Terms of Service.
The contractual basis on which Bahi Heritage provides ancestral-register research, retrieval, transcription, translation and reporting services.
Draft — pending solicitor review
This Terms of Service is a structural draft. The detailed legal wording is being prepared by our solicitor and will replace the placeholder sections below. Until then, please contact us with any specific questions and do not rely on this document for legal interpretation.
Last updated: TODO. Effective from: TODO.
1. Who we are
To be added by client: Trading name, registered company name and number, registered address, contact email.
2. Definitions
To be added by client: Definitions of "Customer", "Case", "Package", "Researcher", "Hereditary Priest", "Register", "Deliverable", "Retained Search Fee", "Extended Search", "Partial Result".
3. Services we provide
We provide research into hereditary family registers held by priests at Indian pilgrimage centres, currently focused on Haridwar. The specific scope of work depends on the package you purchase — see Pricing and How It Works for current package inclusions.
To be added by client: Formal statement of services, scope limitations and what is explicitly excluded.
4. Placing an order
To be added by client: When a contract is formed, eligibility assessment vs paid case, age/capacity requirements, accuracy of information supplied.
5. Payment
Full package payment is required upfront via Stripe. Prices are in GBP and inclusive of any applicable VAT.
To be added by client: Accepted payment methods, currency conversion responsibility, failed payments.
6. Cancellation and refunds
Detailed cancellation rights and refund scenarios are set out in our Cancellation Policy and Search & Refund Policy. Both form part of these terms.
To be added by client: Statutory cooling-off rights, retained search fee, package-conversion refunds, dispute handling.
7. Customer obligations
To be added by client: Accuracy of information supplied, lawful basis for sharing family members' details, no misuse of deliverables, account security.
8. Deliverables and intellectual property
To be added by client: What you own (your family information, photographs you supply), what we licence to you (transcriptions, translations, reports), how you may use them, and what remains ours (methodology, brand, templates).
9. Researchers and hereditary priests
To be added by client: Our researchers are contractors; priests are independent custodians of their registers. We do not warrant that any specific priest will accept photography or remote updates.
10. Data processing
Our processing of personal data is governed by our Privacy Notice and our Overseas Data Processing notice. Both form part of these terms.
11. Liability
To be added by client: Cap on liability, exclusions (consequential, indirect, loss of profit), statutory rights preserved, force majeure.
12. Indemnity
To be added by client: Customer indemnifies for misuse of deliverables or for supplying third-party personal data unlawfully.
13. Termination
To be added by client: When we may terminate (non-payment, misuse, abuse of staff), and the effect on work in progress.
14. Complaints
We aim to resolve complaints within ten business days. See our Complaints Procedure.
15. Governing law and jurisdiction
To be added by client: Governing law (likely England & Wales), exclusive jurisdiction, and ADR signposting for consumers.
16. Changes to these terms
To be added by client: How changes are notified, what happens to in-progress cases when terms change.
17. Contact
To be added by client: Notices address, customer service email, response-time commitments.